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LibQUAL+®: Charting Library Service Quality at the UofL: Completing the Survey

Assessing library service quality using LibQual+(TM) at the University of Lethbridge

Questions?

If you have any questions or concerns, please do not hesitate to bring them to our attention:

  • Check out the Frequently Asked Questions

  • Email: The Library Assessment Team.

  • Or contact Leona Jacobs, LibQUAL+® Lead Project Librarian, (403) 329-2008.

For more information about the LibQual+®service visit the ARL LibQUAL+® Project Website

About the survey completion ...

  1. How long will it take to complete the survey?
  2. Can I skip questions that don't apply to me?
  3. Is there an incentive offered for participating?
  4. What Web browsers are supported for the survey?
  5. Can I complete a paper copy of the survey instead?
  6. Is this Web survey compatible with text-to-speech browsers?
  7. Why is the address of the survey not a ULeth address?
  8. If I deleted the email invitation, can I still take the survey?
  9. What do I do if I cannot open the URL from my email?
  10. Who will receive the survey?
  11. Can I participate even if I wasn't asked to?
  12. Why does the survey seem to repeat the same question?
  13. Why are reminders being sent to respondents who have already completed the survey?
  14. What discipline category should I choose for my area or major?

     

1. How long will it take to complete the survey?

Based our experience running this survey in the past, we expect that the survey will take between 15 and 20 minutes to complete.

2. Can I skip questions that don't apply to me?

Do not skip any questions in the LibQUAL+® survey!  If you do not wish to answer a question or feel a question does not apply to you, select NA (not applicable).  Surveys whose core questions are not completed (even with NA) are not counted in the aggregated results.

3. Is there an incentive offered for participating?

There is no compensation per se for completing the survey, though an incentive prize will be awarded as thanks to participants.  At the end of the web-based survey, respondents may opt to include an email address, which will enter them in a drawing for one of five $100 UofL Bookstore gift certificates.  Award winners will be contacted by email and announced in mid-April.

4. What Web browsers are supported for the survey?

The survey does not rely on erratically supported browser features such as Java or cookies.  Any browser should work as long as it is not too old.

5. Can I complete a paper copy of the survey instead?

Paper copies of the survey can be made available only to respondents who are identified by Student Counselling as having a special need for accommodation.  Please contact the Library Assessment Team for more information and assistance.

6. Is this Web survey compatible with text-to-speech browsers?

Yes, the survey is compatible with the JAWS screen reader software.

7. Why is the address of the survey not a ULeth address?

The survey is administered through the Association of Research Libraries and Texas A&M University.  The survey and data are housed on secure servers at Texas A&M University.

8. If I deleted the email invitation, can I still take the survey?

Yes, you can get another copy of the web link by contacting the Library Assessment Team.

9. What do I do if I cannot open the URL from my email?

If you are having difficulty opening the URL from within your email message, you can copy the URL and paste it into your Web browser.  If you still cannot access the survey, please contact the Library Assessment Team.

10. Who will receive the survey?

The survey is being sent to all faculty members and graduate students as well as a random sample of undergraduate students taking classes at the University of Lethbridge as of February 27, 2014.

11. Can I participate even if I wasn't asked to?

While you cannot participate in the actual survey, your comments and feedback are always welcome and very much appreciated.  Please feel free to submit your thoughts, comments, feedback, questions to the Library at any time using our online comments service.

12. Why does the survey seem to repeat the same question?

The survey examines a variety of dimensions of library services, each represented by a number of questions.  Repetition or redundancy in questions allows the survey designers to analyze the validity of each service quality dimension through statistical methods.

13. Why are reminders being sent to respondents who have already completed the survey?

Due to security and confidentiality issues, everyone surveyed will receive reminders, even those who have already responded.  When submitted, survey responses and identifying information (i.e., email and network addresses) are immediately separated, so we have no way of knowing who has already responded -- just that some people have.  Reminders, therefore, are distributed to everyone in the survey group.

Reminders are also sent because research indicates that the single highest predictor of response rates in web-based surveys is the number of contacts made, including reminders.  (See:  Cook, Heath, and Thompson, "A meta-analysis of response rates in web- or internet-based surveys", Educational and Psychological Measurement, v.60, 2000, p.821-836.)

14. What discipline category should I choose for my area or major?

Please pick the broad disciplinary area that best represents what you consider to be your area of study or research. If you are in doubt as to what discipline you should select from the drop-down list on the survey, select "Other".  Faculty or students not engaged in discipline-based research or study should also choose "Other".

         

Subject Guide