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LibQUAL+®: Charting Library Service Quality at the UofL: About LibQUAL+® at the UofL

Assessing library service quality using LibQual+(TM) at the University of Lethbridge


If you have any questions or concerns, please do not hesitate to bring them to our attention:

  • Check out the Frequently Asked Questions

  • Email: The Library Assessment Team.

  • Or contact Leona Jacobs, LibQUAL+® Lead Project Librarian, (403) 329-2008.

For more information about the LibQual+®service visit the ARL LibQUAL+® Project Website

The UofL and LibQUAL+® in 2014


    The University of Lethbridge Library is undertaking an evaluation of the quality of library services offered to the University Community.  The evaluation will be conducted using a web-based survey called LibQUAL+® developed by the Association Research Libraries.


          If you use the Library, either in person or through the Library's website, you will have an opinion about the quality of the service you receive.  If you don't use the Library, then there are reasons why you don't use these services.  Regardless of whether you are or are not a user of the Library's services, we want to hear from you.  Understanding your perceptions of the Library and its services is the first step to understanding what we are doing well and what we need to focus on.


          An invitation to participate will be sent via e-mail to a random sample of faculty and graduate and undergraduate students.  You may be one of those selected.  If so, please take the opportunity to provide us with your input.  It will be greatly appreciated.


          The invitation to participate in the survey will be emailed out to selected recipients on March 3, 2014.  We expect to run the survey until midnight March 23.


          You will be able to complete this web-based survey from your desktop.  The invitation you receive will include a link to the web page where the survey is located.  Simply click on the link and start answering the survey!

How long will it take?

          The survey includes 27 questions and will gather some additional information on overall satisfaction, usage as well as demographic information.  Respondents also have an opportunity to provide comments and feedback.  The survey is estimated to take an average of 15 to 20 minutes to complete.

And, just in case you are wondering, there is an incentive ...

          Participants who choose to submit their email address are eligible to win one of five $100 gift certificates from the University bookstore!

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